eDSF Policies

Terms & Conditions
Terms & Conditions
  • In case of SIC tours, the pick-up timing can be changed by 30-60 minutes according to your location as well as the traffic conditions.
  • You may have to bring your passport or Emirates ID for certain tours. This is has been mentioned in the Important Notes section. Rayna Tours and Travels (RTT) is not responsible if you miss a tour because you did not produce the ID or passport.
  • We have the right to charge 100% even if you do not show up at the pick-up point at the allotted time.
  • RTT does not offer refund in case of partly used services.
  • In case the tour gets cancelled due to uncontrolled or unavoidable situations like vehicle breakdowns, traffic conditions, weather conditions, delay by other guests, etc., RTT would try our best to offer an alternate solution.
  • The seating arrangement is done by the tour guide or driver and also depends on availability.
  • In case you do not arrive at the location on time and the tour bus or vehicle leaves without you then RTT would not provide you with a refund or arrange an alternative transfer for you.
Useful Information
Useful Information
  • Seating arrangements for the tours would be done by the tour guide or representative and are subject to availability
  • It is possible to alter the pick-up and drop-off timings as per the location and traffic conditions.
  • Some of the things mentioned in the inclusions section may not be available on weekends or on certain specific days according to government rules. RTT is not to be held responsible in such cases.
  • Seats may not be reserved for children below the age of 3. In this case, parents have to carry them on their laps.
  • Wear comfortable cotton clothes during most of the year although you may require a sweater or jacket during winters, especially in the evening.
  • The seating arrangement is done by the tour guide or driver and also depends on availability.
  • Always carry good quality sunglasses and a hat when out in the sun. Do not forget to apply sunscreen to protect your skin.
  • Private transport facilities can be arranged for all tours at additional rates.
  • RTT or our tour guides are not responsible for loss of belongings like cameras, mobile phones, wallets or other valuable items which are left in our vehicles or tour sites.
  • Lunch is not included in the mentioned price although we can arrange the same for you at additional cost.
  • If you are carrying a stroller for your baby, you need to inform the same during the time of booking.
  • During water activities, children between the ages of 3 and 12 should always be accompanied by an adult.
  • Rates of tours mentioned in the UAE currency (AED) are subject to change without providing prior notice.
  • The pick-up and drop-off timings may vary 30-60 minutes to that mentioned in the website.
  • Alcohol would not be served during Islamic occasions and National Holidays. Entertainment shows would also be cancelled during these times.
  • It is important that you read the Itinerary, Terms and Conditions, Price Grid, etc. carefully before booking. All these become a part of your contract with us.
  • Taking photographs of UAE residence especially military institutions, women, government buildings, etc. is strictly prohibited.
  • Littering in public is a punishable offence and you will have to pay a hefty fine if found doing the same.
  • Smoking in public areas is prohibited.
  • UAE is an Islamic country and hence as a respect to their religion and customs, one must completely avoid public display of affection.
  • You can avail the promotions (subject to terms and conditions) by contacting one of our representatives at +971 42972626 for more details about the same.